I try my best not to schedule back to back calls with different clients… but we all know it happens and things run late. Do you let the client know in advance you’re running late? Do you just apologize when you hop on the call? Do you hop off calls “early”? How do you manage it?

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I let the next client know that I am running late, or ask a team member, in case there is one on the next call, to inform the client.

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That makes sense. Thank you!

Hi!
As soon as I know that I might be late - I let the person know, both in work and non-work settings.
I find it to be polite & respectful.

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Thanks! Half the time I don’t know until 5 minutes before, but I guess it’s better than nothing.

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I sent the expectation at the begins g of the call. “ Janice, I have a hard stop today at 3:00 and will have to wrap up our call a few minutes before. Hope you understand!”

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I really need to be better at doing this. Thank you for the reminder!

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Same, I always let the client know I am running late.

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