I used my CSR points to book a roundtrip flight to Italy, but now realized I have to add another leg from Italy to go see family in Hong Kong. Is it possible to make a change, or will I have to pay

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Did you transfer points to an airline from Chase or did you use the Chase/Expedia portal to redeem points at 1.5 cents each? If the former, you may be able to change without a fee. If the latter, you’ll likely have to pay high change fees and it’s likely the ticket isn’t refundable. You’re best off calling Chase/Expedia and seeing what’s possible. I’d suggest looking at a few options: 1) Changing to your ideal routing (I’m guessing US-Europe-HKG-US), 2) Changing the return date and booking a separate nested Europe-HKG-Europe ticket, 3) Cancelling the ticket and separately getting a new ticket to Europe and HKG.

Air Canada Aeroplan could be a good redemption option if you can get Aeroplan points (AMEX Membership Rewards and Capital One can transfer to Aeroplan, but Chase doesn’t), as Aeroplan has lax routing and stopover rules so a roundtrip from the US to HKG could include a stopover in Italy (plus another one somewhere else in Europe or Asia) for 155k points roundtrip in business class.

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To cancel my flight and rebook?

Thank you, friend 🙏🏽

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