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You may not know the entire story. Maybe at the time of implementation someone else pointed out the same error and the client decided to move forward. Or the issue falls within some kind of parameter in the contract that these kinds of mistakes are billable. Trust me, no client is going to let themselves be BS'd like that so don't worry about it. You're not getting paid for your ethics, unfortunately.
You should apply for a job at the consulting company where I work. We are a small team and we talk things through and make the best decision as a team. We have integrity and we are hiring. We do well. Soliant Consulting.
However, with that said, we would discuss all of the factors and reasons why we should or shouldn’t bill for it to come up with the best resolution.
Hi! Any idea where I can apply?
That is noble of you and it sounds like a tough spot to be in. If you feel that strongly about it, I guess the only thing that you can do it to let your manager know that you will fix it for free or own your own time. On the other hand, this would not be fair to you.
You do know companies often “bill” clients for $0, right?
It may have also been a miscommunication from the client that caused it.
Could also be that they already paid for x amount of hours for implementation and your company is making sure that they fulfill the full number of hours.
At the end of the day, they’re million dollar companies, it’s really not that big of a deal.
All work done gets billed unless negotiated by your sales leaders and the client. Stay in your lane
You may not have all the facts or what was negotiated with the client. I'd first do some homework and ask about the "why".
If after you have the facts and if you still disagree you have a decision: can you stay with a company or organization you ethically believe made the wrong decision. Or are your beliefs that important to you that you need to move-on.
Personal ethical decisions are often flexible but it's equally important to understand what you represent. Ask a few close friends for final advice then make your call and don't look back. The funny thing with ethics is often you don't even realize you started to change until you can reflect from sometime in the future.
Good luck.
Welcome to the world of consulting. Was there a change order discussed with the client. All of that should have been spelled out in the change order. If the client is going to get billed there better be some sort of transparency. If it was the client I would be pissed if there wasn’t transparency on the mistake and the subsequent billing