I'm good in email and in writing proper response to hr and while negotiating offer but becoming numb over phone or interview while discussing the offer related things .
Need your help fishes

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Same happened with me.
Make sure you jot down the points that you need to ask on call and be enough confident while asking things.

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Also take your time to respond. Think before talking because it is important to you and you don't want the HR to take advantage of your communication skills.

Decide a counter offer amount you feel good (+2) is decent if you have offer already. Be polite and firm to defend it and if they say they will get back to you, let them.
In rare cases of no switch for long time (for eg. 5+ yrs) get an idea from our fishes what market is offering...then ask firmly to HR that you expect it and justify with loyalty to current org which you can provide to them as well if they give you a chance.

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