Interviewed someone via zoom today and their camera froze at the start. I mentioned it and the candidate didn’t really do anything other than say “oh no”. I know it shouldn’t matter but I couldn’t connect with the candidate and just went through the motions. Should I have ended and rescheduled the interview?

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When that happens I say, "Okay, let's make this an audio call then", turn off my video, and treat it like a phone call to keep things moving.

likesmart

Smart.

If it’s playing on your mind you could always offer them a do-over. If it was that bad i’m sure they noticed it too, so you’d probably make their day - even if they don’t get the job in the end.

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Offer them a do over. If it ever happens again, say let’s hang up and dial back in. Literally takes one minute. Give people a chance.

likehelpful

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