Is Operations paid the least at your respective firms? I was hired to a Client Service Delivery role with a heavy focus on project management. I regularly interface with leadership internally and at the client. But, I am aligned to the “Operations” capability and make the least of my teammates who perform seemingly identical work but are aligned to “Strategy and Consulting.” I worry I’m on a career path to being paid the least wherever I go, because Operations is in my title and background.

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No my manager in product ops is paid 500k+

Is client service delivery a supporting role to the front office consultants?

Client Service Delivery is a liaison between internal teams and the client focused on project management, deliverable preparation, risk monitoring, scheduling, etc. We’re part of the product delivery team (current product is a fed website with custom and Salesforce components). Not all teams have a CSD team - only big, multi year contracts, from what I have seen.

Have you asked your boss about what a career path from this role looks like? It’s hard to compare titles among firms, so this will be difficult for anyone to answer unless they are in Accenture and familiar with this team structure. The title isn’t necessarily the biggest issue, but the pay issue seems troubling. I’d start by asking about what the next steps in this role to get a feel of your career path options internally. If you don’t love the options, then it’s easier to talk about how to pivot your work experience here into a better title/pay somewhere else.

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