Is there a portal or complaint email address for American where I can request points for extreme delays and re-routing my flight? Stuck on back to back American Airlines flights with over 4hr delays with the most recent flight being diverted to a different airport and 2+ hrs spent on the plane waiting to de-board. What’s a fair amount of points to request?

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Often, the best way to complain is on social media, where someone usually gets back to you fairly quickly to take the complaint privately.

That said, compensation may be lacking as the airlines love to blame weather and air traffic control for most delays as both are out of their control.

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Lol I recently spent 11 hours at DCA trying to get to SAV - flight delayed bc of mechanical issues, zero weather, we were the only delayed flight at DCA that day. They gave us a $10 lunch voucher and 3,000 points after I submitted a complaint. Good luck!

There's a tik tok lady that lists the mandated compensations for delays. Not sure how accurate, but I think it was $3k, plus free rebooking on the next available flight for a delay of 4+ hours.

Prefunds.AA.com

I used to have luck pre pandemic sending messages to airlines in the app formerly known as twitter. They used to be responsive.

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