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Bowl Leader
Hi
How is the insurance BU project to work? And if we do not like the project what is the process to change the project that we are looking domain for? I am from background of Banking and capital market domain Persistent Systems Limited Persistent Systems Limited Tata Consultancy Cognizant
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Give experienced servers a chance! Alot of places don't hire older, seasoned servers/heklp because the managers are intimidated by how well they work. So they settle for 'kids' with no real need for a job, no bills to pay, only working because Mom and Dad are making them or because their friends work there, and then managers complain when they get "lazy, inexperienced" help. Its ridiculous. I have over 20 years of experience in this field, and I can't find a job because all the college kids and ass-kissers have them all. This industry is becoming more ridiculous by the day!
That's not right neither
They're can be a huge difference of environment between a bar and a restaurant. But either way, management serves 2 functions. Creating a safe, conducive atmosphere, and training employees to do the same. You can't stoop to the level of an incompetent employee.
It’s all a day to day but now days time to move on get the right people in there. It is hard to do. When U find the right ones you know!
Acting like a tyrant makes you hated and despised as a manager. It also makes you a target to get removed to make their life easier. You don't have to be everyone's friend, but you must learn to inspire your crew to follow you. It's not an easy thing.
Given that there are things you probably need to learn, you might want to show some patience with your staff. If they're working for you, you might as well train them to do what you want. Getting into it with them doesn't work. It just makes you look weak and means the staff won't respect you. If the workers are hopeless, cut them loose, otherwise try to step up your game and see if you can work with them.
Improve their salaries,not just your businesses.
If you would like them to work how you wish you have to pay them how they want.
Does your company have a training program or system of operations? How have you communicated your expectations for their role?
Inexperienced staff need more training. A clear understanding of what you want, guidelines, goals set and follow-up for accountability. A simple checklist for each role/ shift can be a starting point for some accountability.
Laziness happens, especially if ownership and / or mgmt doesn’t cultivate a culture of excellence, no shared goals, etc. True leadership answers the question: how to make staff care about their work? In my experience, that starts with staff feeling seen, heard, understood and appreciated. They must believe their efforts DO matter and that they are appreciated. Promoting this type of culture (if possible as mngr) must happen first. Continued inaction or laziness by an employee should then be followed up with a standard system (usually documented write ups or verbal warning with documentation) that clearly outlines next steps and expectations. If they cannot perform to your standard after you’ve clearly communicated that to them, then you have to let them go. Each state has different labor laws around this so make sure you know yours. You are only as strong as your weakest link 🤷♀️
After spending the past six years as a kitchen manager, let me offer you an observation. Many servers are above bussing tables. Feel free to prove me wrong on this, but management usually backs up the very attitudes you're talking about. Best thing you can do is set up clear expectations for server duties and start writing up the ones who can't or won't comply. As far as inexperience goes, you need to train them and hold them accountable. Good luck to you!
Use every interaction as a teaching opportunity. instead of telling someone how something needs to be done, try showing them. some people learn by doing, some people learn by watching, some people learn by hearing. figure out the best approach for each person. and maybe have a team training day, it's casual not like where you're sitting in a classroom all day long but where you role play "customers and servers" and teach them that way. Best of luck to you and your team.
And approach it like this they don't work for you they work with you y'all are a team it's not an us against them thing it's everybody that is employed by that company working as a team to deliver the best possible customer service
Hire me and I'll take care of your issues