I’ve actually had to fire a customer before, and it felt surreal, but he wouldn’t stop harassing staff and crossing boundaries. At first it felt awkward telling someone to leave a place I don’t even own, but the team’s safety mattered more. Once he was out, the whole room relaxed. Have you ever kicked someone out before?

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Yes and it was one of my favorite days at work. This guy waiting at the bar was complaining his table still wasn't ready, even though he'd walked in at 7 without a reservation. He got mouthy with our bartender, bartender politely told him to chill, and the guy made like he was going to throw his drink at him and started swearing. I was walking right by when it happened and was already having a bad day, so I took the opportunity to vent some of that frustration and told him to get out or I was calling the cops. It was awesome finally being able to tell a customer off and know I was fully justified doing it.

It’s happened a handful of times. One person started making threats, so we actually had to call the police and have them trespass.

Hey, nothing feels better than telling a customer. They’re not welcome here anymore. I know it feels weird, but didn’t it also feel a little liberating when he did it?

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