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Seth Godin artfully describes a common ailment - "The Trough of Inefficiency. Question is - What to do about it? Certainly, maximum clarity about WHAT SHOULD BE HAPPENING is essential to closing the gap between that and WHAT IS HAPPENING.
https://seths.blog/2022/02/the-trough-of-inefficiency/
Update: take 5 processes and merge them into one across 3 departments. Oh and make it client facing. Light work....
Just wrapped a meeting about it so diving more into this, trying to identify what problems need solving, etc. Maybe something like Monday com (what we currently use) can be some kind of solution. Just seems like a lot of data and to trust every department to update it accordingly...my hopes are fleeting
Like Adobe Experience Manager?
Maybe, I will look into it. Thank you!
We use Smartsheet because you can track multiple items per line and use the data to make client-facing dashboards.
Thank you, I will look into it!