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Doesn’t make it right. I think the utilization stuff is outdated 1980s soviet army crap. We should all be accountable for outputs. We spend more time spinning our wheels for the sake of staying busy that it hurts us more
Yes they negatively impact utilization, as does vacation. I agree this concept is wrong as we still are looked at for “utilization percentage” as a key metric. So sure take the 1 week vacation. But your utilization suffers until you work “over standard” ...
This is an exercise in futility.
I measure "effectiveness" of charge hours. I place more value on a senior who gives 1700 profitable charge hours than one who gives 2200 inefficient hours.
When I was a staff there were awards for the person with the most charge hours. It's simply rewarding the wrong measure.
Let's all work smarter! Then we can all work withing ranges of reasonable.
Utilization is just one of multiple metrics that need to be reviewed together.....whether a firm includes holiday and PTO or not.
When I was at GT, “firm holidays” counted as FTO and if you had over the office average of FTO, you got docked at year end, which pissed me off more than the utilization thing. But no, firm holidays aren’t included in the denominator for me now. I’m on a smaller team now too, and my partner’s policy is that if I am under-utilized, it’s on him for not selling enough work, and not anything I should be punished for.
Yes but if everyone takes the holiday off then you still at pace with the competition.
It probably does. But I just don’t care. I need that time off to re charge my brain and be a more efficient worker. I figure as long as my work is done and I’m always letting people know I am available, no one is going to take a second look at some arbitrary utilization.
At PwC holidays are exclude from both the numerator and denominator of the calculation. Vacation is part of the denominator so it does negatively impact utilization. Holidays are neutral
Not only do we pull out holiday and vacation from the calc, but also the recruiting time too. Not all firms pull recruiting but they should bc it’s key and shouldn’t be a penalty.
It wouldn’t matter either way. Utilization is relative to your peers. When everyone has off, all are affected (thus none are).
Knew before I even looked at this that it was a GT person asking. It bothers me to no end that GT doesn’t pull holiday and/or a base amount of FTO from out utilization calc. They talk flexibility and people first but incentivize us to take less time off via the metrics they judge us against for year-end.
PwC 1& 2: No, Vacation and Holidays are excluded from the denominator in the utilization calculation.
Pretty sure at EY both holiday and PTO are taken out of utilization. Overheard someone saying they should put in vacation time to raise utilization percentage lol.
Partner - are you talking about EY? In my practice they definitely do not do that. There is “effective utilization” which doesn’t count vacation or holiday and “full utilization” which counts both. I supposed it might be up to the region or practice which they care about but in mine, people only look at full utilization which means vacation negatively impacts you. The other dumb part is that the utilization year runs from 7/1-6/30 (same as fiscal year) but vacation runs 10/1-9/30 so feasibly you could take up to 10 weeks of vacation in 1 fiscal year which would most definitely disproportionately impact your full utilization compared to others
No it doesn’t at PwCHoliday hours are backed out from total hours (denominator). Vacation is not backed out
At the end of the day it doesn’t matter. If they leave it in, then your util goal will be adjusted downward. If they take it out, your util goal will be adjusted upward. It’s a shell game.
My business unit cuts the crap and just gives total chargeable hours goals and ignores percentages. My goal is 1950 and whatever utilization that works out to be is just noise.
Last year, vacation was still included. I take a vacation after Xmas every year and it is scary when you come back and notice your utilization drops like 10-20%. They don’t pay you out for vaca, but yet they hold it against you when you use it... pretty messed up.
I think industry standard is exclude holidays for the utilization metric. At KPMG PTO is not excluded. The secondary metric used is called impact score which is basically a modified utilization with add backs for certain non charge hours like pto, recruiting, and other items.
We have full utilization and effective utilization. Effective utilization excludes paid time off. Effective utilization is what is used in round table discussion.
Yes and I don't care
Who cares, it’s a bullshit metric anyway. Your immediate supervisors should have a good idea about your production and efficiency. If I was ever held back or criticized for my “utilization” I would tell them to kick rocks. I know what I contribute and what type of value I add to the team. I’m not going to stress over some smoke and mirrors gimmick.