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Or the passenger didn’t change his/her watch and didn’t realize ORD is an hour behind?
You guys it’s related to the time difference. She was arriving at 9:15 ET (8:15 CT) and departing on the next flight at 9 CT.
Serious answer: a schedule change for something booked a while ago, assuming the first flight was on time. That said, the person should not have been able to check in for an impossible itinerary.
If that’s not the case, then UA should not have ticketed the itinerary in the first place.
Or the passenger didn't take into account that the flight is getting in later than anticipated