Staying in a major city at a Hyatt. Since Sunday check in to now, they’ve had issues with their hot water and the shower just barely gets warm enough to shower. Does not get hot and steam. Have to get in and out quick since it’s not comfortable. Switching rooms doesn’t help. It’s a whole building issue. I’m Titanium Marriott but nothing with hyatt. How many points can I request as compensation? Stay is about $200/night total Sunday- Thursday so I think $800-900 total

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Posting as :
works at
You are currently posting as works at

lol…

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Hyatt has often a much better customer support and customer oriented than Bonvoy, but don’t think those claims make sense - fist they should give points rather than cash, second I would aim at 1-2 nights free equivalent points (but never to 4 or 5 nights which is pretty much the entire time you’re there), as it’s very unlikely and super unrealistic

Yes - I asked how many points to request

Don't give a # first. Explain the issues and the consequences you've experienced, and let them make an offer. Then, you can use that offer to negotiate to a settlement that's acceptable to you. Based on what you're saying, I would aim to land at the equivalent of 1-2 free nights... but you don't know what they will offer if you give a # first.

Hey OP - what was the resolution for this ? I just had the exact same thing happen at a Hyatt hotel today.
How many points did you end up getting?

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