The core question: does anyone have any advice for someone who's worked endpoint tech or tier 2 tech support for 15 years and would like to move on in IT?

I don't feel I have time to focus on getting certifications, I don't have any official education to put on a resume. I'm curious if there's a role or position I should aim for to gain experience on the job and climb a ladder. Thanks in advance for any advice or help.

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Hello everyone,

This is Ankit this side. Currently I am working with ICICI Home Finance Co Ltd as an Operations Manager.
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