Used all of my points to book emirates business for an uncoming vacation with my spouse on the a380 (which has a 2x2x2 configuration and is nicer overall aircraft with bar) only to find out after the fact that they switched planes to the 777 (2x3x2) and put me in a middle seat. Pretty disappointed - any one had luck receiving some sort of compensation in this situation (refund of some points?)

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Change your flight. Connect if you have to,

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Flight is in a few days and already 26 hours...

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Airlines don’t guarantee aircraft… best bet is to be able to switch seats

Unfortunately there are no other adjacent seats available.. unless they'll push me into first class 🤣. While aircraft isn't guaranteed, seat selection is with business class and I feel like they're not holding up their end - its a 15 hour flight where I should have had direct aisle access and now I'll have a rando beside me instead. Not trying to be dramatic and probably wouldn't care as much if these weren't points I earned personally rather than through work

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Cancel or change flight

I would think they’d provide some type of courtesy compensation being Emirates, but legally they don’t need to do anything more than refund your points and cancel your ticket (which is probably what they want to do from a business perspective). I recently paid for BOG->JFK red eye in economy plus front row on delta and picked my seat 6 weeks ahead of time, just to have them change the aircraft and give me last row no recline middle seat. They refunded my seat fee and said too bad.

I don't think Emirates is really sympathetic in these situations. If you complain, probably best outcome is to cancel tickets and get points refunded.

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