AA delayed a flight 7 hours on Saturday before cancelling it and giving us no help, monetary or otherwise, in finding lodging. Rebooked Sunday for a very early flight, got home 24 hours late.

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Posting as :
works at
You are currently posting as works at

"Delta did these things. Maybe I should fly with them"

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I'm EP with them, and they told me on the phone at the time that I could 1. Get a voucher and 2. Get a hotel and submit a receipt for reimbursement. This was mostly a weather delay, but they still said I could do the two things above. Delta at that airport provided passengers lodging and vouchers. Now customer service is telling me they're not giving me anything except an apology. Any tips or tricks I can utilize to get them to cover hotel/give compensation?

Did you write or call?

Customer service called me a bit before I posted this and I told them that, all she said was "I can't speak to Delta's policy" 😐

@M1 I wrote in because they don't have a direct customer service call line (apparently) and then when they said no compensation, I requested they call me

"I can't fly with AA"

Always Awful

Always Awful

Always Awful to

AA did that to me a few weeks ago. You couldn't even try to be nice with the EP line at that point because they read a policy statement and said deal - $300 out of my pocket later...

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