We all know client feedback is essential, but sometimes it stings. Especially when it's negative. My initial instinct is to get defensive, but I know that's not productive.

How do you handle negative feedback? Do you have any strategies for staying calm, addressing the client's concerns, and ultimately turning the experience into a positive one?

I'm particularly interested in how you approach feedback that feels unfair or unjustified. Any tips for diffusing the situation and finding common ground?

Post Photo
like
Posting as :
works at
You are currently posting as works at

I put myself in the client's shoes. Even if the feedback feels unfair, there's usually a grain of truth in it. By understanding the client's perspective, I can often find common ground and build a stronger relationship. It's about turning a negative experience into an opportunity for deeper connection.

like

I agree that there may be an ounce of truth to the criticism. I say, find it and explain the reasoning for your actions. In the end, I would rather hear the complaint than to leave it to fester.

Related Posts

Entering 3rd year at mid size firm in SE doing ID. I like my firm but really dont like the partner i exclusively work with and am going to put in notice. Do i tell the partner i work with first or the managing partner?

like

PEOPLE DO MAKE MISTAKES!! but My manager reacts very rudely everytime with me, And all seniors who are with him around 10+ years will assign tickets to me and they monitor me continuously.

I never had any conflicts with anyone, but i felt that they all connered me. I had a call with my director and senior director and explained about this on my last day

i never met my teammates in office since i joined and resigned in covid.
Did this happen coz i dint have much rappo with my them?

like

When do you think associates are usually let go in small practice groups that are currently being overwhelmed with work? Is it when it starts to slows down or when they already have a candidate to replace you? Just trying to figure out how long I have after annoying a partner 😂.

Do you give the office manager (who does assist you with admin tasks from time to time) a christmas present (aka cash)? I have an admin assistant so that's an obvious yes but I don't know how to handle the office manager or receptionist!

like

off-topic:
in office have you seen any girl wear nosepin?

like

Thoughts on Jos A Banks suits and general button-up office wear?

like

My coworker that I am assigned multiple projects to work with does work worse than a low performing analyst. She has 20+ years of experience in this work and cannot even keep track of action items even though I write notes and list action items after our meetings. I wanna pull my hair out.

like

I’m a Middle Eastern male and quite ashamed of it honestly. I feel it may set me back often in the corporate world. Not sure how to address this. 😣😢

like

What are your tips on convincing a fellow employee not to switch agencies? I really don't want to compete with them

like

Hi, has anyone ever committed to a long time client but received a more enticing offer somewhere else and taken it? Curious to how to go about it without burning bridges.

like

Thoughts on a manager texting you to ask why you aren’t online Easter weekend when all of your work is completed and another senior who can’t handle their own work decided to randomly send you their returns to review?

likefunny

I’m a new analyst at a PE firm, and my associate keeps blaming me for things she does wrong. Like she will tell me I made the wrong change, even though she is the one who changed it. Or in calls with other people, she won’t take responsibility for things that she told me to do that the other person calls out as wrong. How can I handle this situation without making her mad but also not letting her step all over me?

like

Any thoughts on headshot clothes and pose? I’m getting one soon and am thinking standard navy suit, white shirt, and red tie for professional. I’ll also do a biz cas and casual shot for personal use.

How do you respond to a rejection email from a company you would really like to work for?

like

I want one of those ‘introverted but willing to discuss’ shirts to wear to work.. insert tax or audit 😂

likehelpful

What to do when you have a crush on your team lead?

like

Any particularly effective strategies to manage client asks to treat everything as a zero markup pass through?

like

There’s a manager on here who is cat fishing. Tells women he’s a woman and asks for phone number. Doesn’t share name and uses a Google voice number. Happened with another friend of mine on this bowl and with me. Please be careful.

likehelpful

Going through a divorce and looking for advice. My wife called my employer and filed an allegation that I took client confidential documents out of my firm. I have had talent calls....

How do you handle people who deny climate change and global warming? It happens way more than I'd like it to when I tell people what I do for a living. I used to ignore it, but I want to start clapping back at them.

like

More Posts

PwC India Hi fishes, Can someone refer me for this position-
Associate - Corporate and Business Strategy - Strategy Consulting?
PwC India PwC

like

Hi everyone. Need 11 likes to pong others. 🙏🙏🙏🙏

like

Moving to London in September - looking for a place to live! Any recommendations on neighborhoods?

like

McK & BCG Folks - Any news on salary increases in your London office? Do you think it's likely there will be a compensation increase by end of year or do you think they'll just offer a COVID retention bonus and leave it at that?

like

How long does it take for you all to commute to work normally? I am moving to Woking soon and am looking to land a consulting gig in London. It will take me 10-20 min to get to the train station, and from then on the train to Waterloo takes 30 mins. Not sure if that’s going to be too long a daily commute by UK standard?

like

How many days before onboarding mail came for BOA?

like

What is it like to work in a design and development team in sap labs as full stack abap developer?

like

Is it possible to negotiate with SAP?
Is there anyone who did it recently?

like

LTI is Hiring for below Oracle - BU positions

Need immediate to 30 days joiners only

Location: Bangalore/Mumbai/Pune/Hyderabad/Chennai

JDE CNC
YOE :4 - 10 Yrs
Skill : CNC

JDE Finance Functional
YOE: 4 - 10 Yrs
Skill : FUNCTIONAL-FINANCE

OCC (Oracle Commerce cloud)
YOE: 4 - 10 Yrs
Skill :OCC

Oracle Flexcube
YOE :4 - 10 Yrs
Skill: FLEXCUBE

Oracle CPQ CLoud
3-5 years of experience in Oracle CPQ Implementation & Support
location - Mumbai

Interested plz DM with job role to apply

I’ve been struggling to find an agency gig for the last six months. freelance seems to have dried up and now I’m considering going for an in-house job. how bad will this move fuck my career?

like

Hows the data analytics project in wipro for IDeas apps and data europe region? Any business analyst over here?pls comment

like
likehelpful
like

Off topic.

Planning to buy a tab and I can see good discount in Samsung, lenovo in the current big sale.
Budget is within 20k after discount and will use for normal surfing.
I already have a laptop and hence not going for a costly one.
Kindly advise about any specific good models.

like

how did you know you were ready for your case interview? (and did well)

like

This is my first post being a PRO member! :D

like

Hello fishes can anyone please suggest me. What need to upload here. As employee application form can not download.

Post Photo

Will Accenture match the package of existing best performance people with laterals doing less work with same yoe in the same team if they are working

like

I'm about to start my part-time MBA. Already feel like dropping out...

like

Hi fishes, I am new joiner in Accenture While accessing my laptop I am constantly getting this bitlocker message as attached. Can you please suggest anything or provide me with Accenture internal IT support number. Thanking you in advance for all your valuable help.

#Accenture internal IT support number required.

Post Photo
like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal