What do you or your firm do to provide first class service?

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A list in no particular order: Mail out a hand written thank you card for each new client welcoming then to the firm. Mail out a hand written thank you card for every referral--yes--I also give the referrer a gift card X-mas cards-yes Birthday cards-yes Anniversay cards-nope Use Moringstar portal as a vault to upload clients docs, quarterly performance, billing statements, wills, etc. Send out a monthly market commentary (Would like something better then Mstars piece.) I call/meet with each client every quarter-meet with larger client face to face

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A. Clients get a conversation once a month.. B. I preach investment performance and risk mgt above all else..

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Quarterly (or trimester) phone calls to all clients. Annual or semi-annual reviews to all clients. Annual client appreciation party (either at my home, or perhaps at a golf course this year (since I'll have too many clients to have it at my house).

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26th Sept - Advisory Odyssey
Question to Leadership of PwC India - Do you think people would visit a hotel(4-6 PM) just for high tea?
No Lunch, No Gifts?
Why have you even wasted money in booking the hotel, just for high tea? Do you think, people would care about the townhall & go?, if you just give high tea?
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