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Throughout my career I've normally seen communications in the 2400-2500 range as normal for my work (IT audit).
I’ve been here 12 years and never once looked at or really thought about my total hours
That’s way too much at the manager level. I’m at about 1,250 billables per year. You should push work down to staff, unless there is a bonus/raise component of your comp directly linked to charged hours. Gotta find that efficiency point. Work smarter, not harder (after getting manager +)
Ive been here 5 years and each year hit 2500+. Obviously this includes Chargeable, OT, Admin, PTO. The expectation is 20% ”OT” a year, so yeah 2500 checks out.
Whatever total hours it takes to meet / exceed all your KPIs.
That said, 50 hours a week every single week (including PTO/holidays) does seem towards the higher end of normal to me.
24 X 365