Customer Success Bowl

Good afternoon! I need some advice, apologies if this is the wrong place.

I work for an events company who uses virtual reality technologies. We have been getting a lot of family bookings with young c… more

Hi all! I’m a consultant with nearly five years of customer-facing experience, including acting as a CSM for clients immediately after go-live during major CRM implementations.

That exposure to long-term relation… more

Has anyone made the transition from Product Management to Customer Success? what skills transferred well into the role, and what were your opportunities for growth?

Does one have to be an extrovert to be a successful CSM? Or have you seen introverts with solid communication and listening skills do well in this role?

Enjoying the role but looking to branch into another industry

Hi all! I’m a CSM, base salary is C$110k. Any idea of tech companies offering higher salaries across Canada?

Hello everyone!!! Im new here and currently seeking a role in Customer Success. I am an experienced Client Services and Program Management professional with a strong background in benefit enrollment … more

Hi All - My company recently offered to pay for a PMP certification. I think it's a very small attempt at making good on their promises for career development. They've given no further detai… more

I manage a combined CSM & Technical Account Manager team. 5 CSMs and 2 TAMs. The CCO is asking if it is possible to blend the two roles. I do think 3 of my CSMs could upskill and become more techi… more

I am pretty frustrated🙁 I was laid off at the end of June and have since been looking for a job within account management or customer success. I had interviewed with a company. I was really excited f… more

Hey all! I’m looking to get into the CSM role. What are some of your tips and advice on how to land an interview? I do have customer facing experience and sales experience as a SDR

I’m struggling how to approach a new change at my company. We recently got a new manager who presents themselves like a dictator. I’ve been at the company 30 years and never once had a similar experie… more

Test post

Quick question guys! As a CSM, how does your approach differ when dealing with a new startup account vs a new Large corporate account?

I am being offered a salary of 60k per annum for the position of head of customer success. I've been with this company for 5 years, worked with them for 2 years in my home country, 2 years as a co… more

After 10 months since being laid off as a CSM. Started applying in May and now at 570 applications. Doubts about my resume led me to spend $300 on a resume writer. Hold a BBA from Germany, an AS in I… more

After 10 months since being laid off as a CSM. Started applying in May and now at 570 applications. Doubts about my resume led me to spend $300 on a resume writer. Hold a BBA from Germany, an AS in I… more

Any Senior CSMs in Amsterdam? What are you guys making?

Have an upcoming case interview for a CSM role- what scenarios should I expect?

Hey, anyone working in SAP in the area of customer success? Currently in the interview process and would love to get in touch

Anyone know of anyone hiring? Even part time csm roles?

Hey Everyone, I’m currently working at ADP looking to join the CSM realm. Been working there for almost a year but did other types of sales role before. I’m looking for a company that ideally needs Fr… more

Anyone a CSM at Carrot Fertility? I’d love to chat!

I'm looking for a position in customer service right now. I can work in any field, I have 4 years of experience, and I'm adaptable to new situations. I'm open to working remotely as well. Please, share this article if you know a… more

What are the most important technical skills to learn as a CSM?

Hello guys,

I hope this post finds you all thriving in your respective endeavors. Today, I am excited to share a significant update with you—I am actively seeking new opportunities as a Customer Success Manager or Business Development Manager!
more

So tired of being lied to during interviews. I was supposed to interview for a position with two leaders of the company. One of them was unavailable, even thought their schedule said otherwise. After … more

Hello! I’m looking for an entry-associate level CSM role. Can anyone help or have a referral?
Switching over from a BDR role (currently), former account manager, did consultative sales in aesthetics, a… more

I have worked in the Customer Service/Inside Sales domain for right at 10 years now. Currently leading a Inside Technical Sales/Customer Service team and looking for an opportunity for growth and deve… more

After my role became redundant at the end of 2022, I applied for a Senior CSM role at an Open Banking company. The process was 1) a screening interview with their Talent Acquisition Partner, 2) an int… more

Anyone willing to share their salary info as CSM in Europe?

Has anyone pivoted from being a CSM to being an account executive / sales?
I feel like we have all the knowledge of sales and the transition wouldn’t be so bad- but curious if anyone has any insight

I’ve been in client facing roles for majority of professional career in customer service and support roles. My recent company promoter me to a customer success associate in July 2022. I applied for s… more

Hi all 👋🏼

I’m looking for an entry-level CS/Onboarding role. Is anyone’s company hiring? Thanks in advance!

I have an assessment centre coming up for a Junior CSM role. So far I’ve done my research on the organisation and also CSM as a whole plus two SIA CSM courses to set myself apart. I’d love any other p… more

Hi all! I’ve been in a torturous job hunt for 4 months- does anyone have leads on roles in Customer Success? I’m super open to industry and company size as long as they’re LGBTQ-friendly, and remote.

… more

Hey guys! I was just laid off from my job as a SDR right before my promotion to CSM. Im looking to get into customer on-boarding or a CSM role. I know on-boarding is more likely since I can start as e… more

Hey guys,


I know someone who is looking for an entry level remote CSM position.
Have a referral?