Account Management

What’s the productivity tool that helps you the most? I am pretty old school and physical post its and a to do list is what keeps me on track. With the rise of AI, I am starting to feel like I should … more

Any recommendations for good headhunters? Thanks in advance!

I’m about to return to work after four months maternity leave. Would love any advice any working mamas in this bowl may have for me. I love what I do, but the thought of not being with my little one a… more

I love Super Bowl Sunday! I’ll admit, I do love the commercials more than the game itself. I was just curious how many of us in here work on clients who have commercials during today’s big game - I ha… more

Are you using Ai note takers? If so are you using the auto send feature for recaps? Do you trust it and is it providing the best client experience?

Newcomer with 10+ years with global ad agencies (Omnicom + WPP) finding it extremely hard to get interviews in Toronto. Resume on point, applying everyday, cold out reach through linkedin navigator, … more

Just landed my first job as a junior account manager, and I’m excited but also a bit overwhelmed. I’ll be supporting a team that manages around 15 accounts, and I really want to make a strong impressi… more

Happy Friday everyone! Fridays are typically quiet on my end (especially in the winter and summer months), which I enjoy, because I can spend it getting ready for next week. Is it the same for everyon… more

I’m leading an Account Manager team at a SaaS company. We are responsible for keeping and growing our existing customers. One of the roles is to manage renewals and we work with a 30-day cancellation … more

Annual review season is approaching at my company, and I’m trying to figure out the best way to showcase my accomplishments and advocate for a raise. I’ve managed 7 accounts this year, secured two ups… more

How does everyone juggle clients in different time zones? Or do you try to keep your clients all in the same area? I’m in the states and just got put on a European client and worried about communicati… more

Anyone have good advice for anxiety with public speaking/presenting/speaking with clients? Trying my hardest to get better at keeping it under control. Any tips would be appreciated!

I try my best not to schedule back to back calls with different clients… but we all know it happens and things run late. Do you let the client know in advance you’re running late? Do you just apologiz… more

I recently landed a role focused on P&G, can anyone give me some tips for P&G accounts based on your experiences? It sounds like it's a diff ball game so just trying to wrap my head around… more

How do you manage expectations when working with cross-functional teams, especially when project timelines are tight? I’ve been juggling a couple of projects where clients expect quick turnarounds, bu… more

Which soft skills have you found most crucial as an account manager? I’ve been actively working on my negotiation skills lately, especially when it comes to contract renewals and scope creep with clie… more

Anyone find themselves transitioning to the client side and liking it? I transitioned from 21 years in account management to a client side role and am finding it very political, so much red tape, very… more

Are you using social media in your work? I use LinkedIn to research clients, but I’m not really using any other social media to promote myself so to say. Wondering if I’m missing any opportunities bec… more

How does everyone handle when a client wants to schedule a meeting that absolutely doesn’t work for you? I have one client - in the same time zone as me - who always wants to schedule calls post 5 PM.… more

The higher up I get the more it sucks. I wanted to be “senior” but I feel like I’m failing. I assume this is everyone’s experience? Or am I just bad at my job? At this level I am constantly dealing wi… more

I’d love to hear from anyone who does account management on their own/freelance. I’ve been thinking of moving away from my structured employment to try my hand at my own freelance, more flexible envir… more

What certifications or training do you think helped advance your career in account management? Considering a couple of options, but not sure if it’s worth it. Have any of you done something that actua… more

I recently saw an article that said office small talk is dead, as the younger working generations want nothing to do with it. What do you think? Is office small talk dead? Do you love small talk or ha… more

Without naming the client, what’s the best account you’ve managed? What was it about that account that made it your favorite? I have one account where the client is around my age and we’re in the same… more

Seeking Unbiased Feedback! Hi all - dealing with an unhappy client on a project that requires heavy delivery from our agency’s internal marketing team whose performance overall is not strong. I’ve don… more

I’ve recently switched to account management from digital marketing and I’m really enjoying it so far. As someone who’s just starting out, I’d love to hear any advice you may have as I continue my jou… more

What is a good way for account managers to showcase their work, besides a resume? I’ve worked on a lot of cool projects but don’t think a portfolio necessarily makes sense.

I honestly think “being friends with clients” is overrated. Don’t get me wrong—I value building strong relationships, but I’d much rather focus on delivering good work and staying professional. There’… more

Does anyone else do weekly or monthly check-ins with other AMs at their company? A few months ago, I started meeting with a colleague every Friday afternoon for a 30-minute “coffee chat.” It’s been a … more

My company just rolled out “Team Building Thursdays,” and honestly, I’m struggling with it. Every Thursday afternoon, we spend two hours doing activities like icebreaker games, trivia, or building thi… more

Hello! Is anyone currently working for Envisionit in Chicago? Looking for some insight. Thank you in advance.

With the inauguration today, I’m curious how everyone is managing it at work. Are you feeling stressed about how it might affect conversations or the general vibe in the office? At my company, some people are s… more

Anyone here work on a restaurant account? I am struggling with the lack of budget & timelines that don’t align with how our agency typically works. 😵‍💫

How much do other creative advertising account supervisors who work in pharma make?