I’m leading an Account Manager team at a SaaS company. We are responsible for keeping and growing our existing customers. One of the roles is to manage renewals and we work with a 30-day cancellation period. It happens quite often that customers want to churn or downgrade after their notice period has passed. When we explain that it is not possible to do that, they get very upset and push back and threaten not to pay the invoice. How do you typically deal with these situations?

PWC SA2 got an offer for 34LPA fixed.
Currently at DUSI at 24 LPA.
Worth the jump?

Looking for a remote/hybrid/onsite (Calgary,Alberta) job for my boyfriend who got almost 5 years of experience in proposal writing, RFP, RFI and bid management for a civil engineering firm. He also got an MBA, non drinker, non smoker, clean driving abstract and very polite. He gave out tons of cv in indeed job posters for the past 5 months, ends up becoming the filler candidate, took a huge toll in his mental health and we are going through some very rough patches. Can anyone please kindly help?

For those who have already had their weddings, what advice do you have? Anything you could change?

Has HCl reopened their offices in India. I was having hr discussion and they told office have been reopened.

What’s the salary range for a 4 year going into 5 Civil Engineer with experience of surveying, construction inspection, knowledge of numerous drafting softwares, and internal IT Experience. Just being south of 70k is Light especially before Taxes don’t ya think?

Guys, have you gone through some traumatic experiences, or realized somethings that unnecessarily cause you to be too aware instead of living your best life? If so, how were you able to reconnect...

Hello,
Hope all you lovely people are doing well.
I would really appreciate if I someone would be willing to refer me to the MBBs in India

Thanks a lot!

Once a vaccine is found (assuming it'll be in the next 12 months) how long do you think it'll take the economy to rebound?

My boss started harassing me because he found out I am vaccinated against covid. What does a vaccine have anything to do with marketing?

Does your school allow you to send out a supply list? I have to buy all the student supplies for my SPED classroom.

I am planning to invest in REITs. What is better VNQ or XLRE? Is XLRE a mutual fund and tax wise slightly less beneficial than VNQ?

When does working weekends start?

Final day at current company tomorrow and I have 100k+ AMEX points I need to use before they disappear forever. How should I redeem them to get the most bang for my buck?

How is the ABSA project in LTI for java developer.?

OTS is growing rapidly and leadership has asked us SMs to assist with recruiting. One of our needs is for cybersecurity and data privacy consultants interested in M&A e.g. CISSP, CISA, CIPP, CIPM, etc

Opinion on the Milton (Cambridge high) vs Suwannee (Peachtree ridge high) to buy a house? Have a 3 yr old.

I'm currently an SEO Analyst/Web Developer/Digital Marketer. Looking to be more client facing in the future. You think I have a chance in an Account Management role?

I’m a seasoned AD and am considering an VP Account Supervisor position but feel like I am losing earned value without having Director in my title even though it’s a VP position. Am I overreacting?

When you sell a dedicated website for a special deal, do you give the CRM for free? Is vTiger CRM your advice? Otherwise, what are your most common recommendations about CRM?

Any thoughts on Laundry Service?

Is 7 weeks too early to start thinking I may have made a huge mistake in switching to my current gig? I left the last place because it was overr toxic and terrible W/L balance, for one that seemed to be more “fun” and more realistic hours, only to find that I’ve now been working 12 -14 hours a day and just drowning and feeling like I cannot catch up or catch my breath. Everyone is in the same boat here which is why I’m so overwhelmed so quickly with no support. Is this an immediate red flag?

For those of you who have had to develop a "thick skin" how did you do it without becoming a robot? In the beginning, I just cried at work all of the time. I've gotten better but I'm generally sensitive so kind of an outlier. Could use some advice, thanks

What’s the average time spent in an AE role? I’m eyeing an SAE position and feel like I’m already taking on some of this responsibilities

How easy is it to work in account management in a foreign country? which countries are the easiest to go to? what agencies are likely to transfer you abroad?

How long were you an SAE before promoting to AS?

Account executive here, who has about 5 years of agency experience. Who else is completely over working in advertising and what steps are you taking/planning to make a career move?

Not looking to make a move anytime soon due to covid but am curious to what everyone else is thinking.

Hi everyone,

I'm going for a role for Account Director and have gone through the interviews with the head of accounts, BD as well as the ECD's. I received the following email at the end of the day:

"You are one of two candidates in the final round.

One thing we haven’t spoken about are your salary expectations. Could you have a think and let me know early next week as well as your employment status (residency permit)."

What would be the best way to answer this response? Appreciate the help

I’m interviewing on Monday and the HR rep said the office is “casual so to wear whatever I feel comfortable in” ...how would you interpret that? Obv. don’t look sloppy but also an open range here...

Tired of hearing all the "account people suck” comments on this app. Get some new material creatives.

What tools do folks use and love to understand project timelines and collision that has resource allocation / management? Looking for something that enables us to see a view at one click.

What vendor do you use for cold direct mail lists?

I work for a small agency and manage our internal marketing acct. We had very few processes in place when I started. I’ve since created, implemented, and trained our dept. on project mgmt for clients and am trying to convince the owner to apply those principles to our internal jobs. They are resistant because they just want the work to be done and don’t “want to keep spending money on internal jobs”. I’m confused because we’re doing the work either way and “spending” in labor/resources.

What are key questions to ask a sitting account team during an interview to better assess how great or terrible their current clients and/or projects are?

How long do you spend on monthly reporting for your clients?
My 3-person team spends about 15+ hours a month each writing monthly reports for our clients (99 small retainer clients). We’ve received feedback that they’re too complicated and the clients just want to know - are we on the right track, what action items are there, and what any next steps are in their strategy.
How do you simplify without losing value?

For those of you in healthcare related account management, what is your healthcare background? I am clinical and getting ready to hire a higher level account manager. I am really biased toward people with clinical/in hospital experience because, quite frankly, healthcare is a different beast - lots of hand holding and change management. I don’t want to miss the right person because of my bias, so im wondering how many healthcare related AMs have healthcare/clinical experience… thanks in advance!