Seeking Unbiased Feedback! Hi all - dealing with an unhappy client on a project that requires heavy delivery from our agency’s internal marketing team whose performance overall is not strong. I’ve done what I can to set expectations, have sent many reminders, tried asking director of their dept for support making sure we deliver but feel I only have so much influence. I fear that my agency’s ceo will find out, and the blame may come back around on me as the client relationship lead. Any advice??

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Ugh, such a tricky situation. I’d document everything you’ve done to manage expectations and escalate internally. Maybe propose a proactive plan to address the client’s concerns. If the CEO finds out, having receipts and solutions will show you’ve done your part.

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Pull in your manager right now to provide you with cover and perhaps flex their title and influence.

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I would be as communicative with my manager as I can be about what’s going on. I would also start a file folder on my Outlook where I have “proof” for a lack of a better term that shows all the ways I tried my hardest to be on top of the deliverables.

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Thanks! Great advice. I just put together a doc summarizing that sort of thing and sent to my supervisor, so feeling better about having myself covered and my side communicated at a minimum. Appreciate your response!

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