A client just threw another 6 am meeting on my calendar without asking. When I requested a later meeting time, they said they're paying me for availability on their terms. I get it, but I'm remote, not on-call 24/7. What do you say to clients who think they own all your hours?

likefunny
Posting as :
works at
You are currently posting as works at

Escalate to leadership for guidance, regardless of contractual hours:

1. Don’t let anybody talk to you like that (disrespect), it’s that simple.
2. You’re right, you’re flexible but you’re not 24/7 customer service.

likesmart

This is correct

like

Is this a time zone thing? If you are west coast and the client is east coast..then in some contracts the expectation is that you will work the clients hours. You will have to check with your leadership on expectations and how to navigate. Now if you both are in the same time zone and the client regularly puts meetings out of schduled working hours, then it is a bigger issue. Ad hoc meetings for ciritcal issues are ok but not for non-urgent things.

like

Yep, even if not in the contract its understood you work client hours at minimum. Heck some firms even dictate how we dress based on how the client dresses (always a step up from their atire)

like

I agree with everyone's approaches above. I also suggest working until 5-6pm that same day. Bill that 12 hours. Once they see 60hrs billed they'll re-think their approach to you.

like

I’ve done this myself when they asked me to work the weekends. I said okay, but those hours are all billable. They quickly decided to save my hours for the weekday.

like

I would let them know exactly what 24/7 support would cost and have someone in sales follow up.

like

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