{ "media_type": "text", "post_content": "American Airlines damaged by luggage...it was 50 seater so had to leave it at the door before entering the flight... The bag has got dents from the sides... Can I take any action ?", "post_id": "5b5e693603c08d0013cd12fd", "reply_count": 7, "vote_count": 2, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

American Airlines damaged by luggage...it was 50 seater so had to leave it at the door before entering the flight... The bag has got dents from the sides... Can I take any action ?

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Could you try your company’s travel insurance or Amex/CC travel coverage?

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Submit a complaint and see if you can score some mileage out of it

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Miles comp from AA and new bag paid for by the company's travel insurance.. win win situation!

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They have a baggage repair service. They broke my handle and fixed it like new.

24 hours for domestic or 7 days for international. Link: https://www.aa.com/i18n/travel-info/baggage/delayed-or-damaged-baggage.jsp

I did file a claim at AA baggage...they just told ne to to get the bg and they will repair in 30 days...filed a claim with amex and got full return for my bag...

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