Anyone ever request a switch of ambassadors? Mine hasn’t replied to emails in almost a week, and since the merger she’s been proving pretty poor service, nothing more than I could do myself.

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@P1, you should strive to be more like Eric G.

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Maybe she’s unhappy w her new employer? Ask her for her resume and recommend her to Accenture

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No, you would be the first ever. Let us know how it goes.

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You mean like CCs? I’ve changed those like three times

Out of curiosity, what is an ambassador?

I think they are all overwhelmed right now with the amount of Marriott clients they had to take on

Pw1 - in this business its critical to know how to ask questions properly.

I’m in the same boat - been waiting on follow ups from stays over a month ago, and mine has been almost entirely MIA. Not sure how to handle..

I don’t have ambassador but I’m platinum with 100+ nights. Last time I called (to attempt to claim my suite nights), I sat on hold for 90 minutes and then the platinum line operator hung up on me.

Who says good customer service is dead.

Ambassador?

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