Are your clients actively locking in benefits realisation from RPA or it just another digital transformation enabler? ie $ savings through FTE release, etc.

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My client is realizing benefits, not through FTE release. But by getting more work done by digital workers

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C1 even if they don’t sit idle it may not be realized… if the work they do doesn’t actually lead to hard dollars in one way or another whether it be additional revenue or better information which leads to reduced cost or revenue above and beyond what it was before they did the work non value added work was created

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Happy to discuss this further. Still trying to set this up for my client

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