Between a Customer Success Manager (CSM) and a Solution Engineer (SE), which role typically involves more actual client-facing time?

I know SEs spend a lot of time running demos, leading discovery sessions, and participating in technical deep dives during the sales cycle. On the other hand, CSMs are often running QBRs, holding frequent check-ins, and managing ongoing relationships post-sale.

I’m curious what the general consensus is when you look at total FaceTime with customers over time. Whi

like
Posting as :
works at
You are currently posting as works at

This question is a lot more nuanced lol there is no clean answer but generally speaking: Pre-sales = SE, there is no CSM face time with customer whatsoever since there is no CSM on an account pre-sales lol. Post sales = more client facing time with CSM to manage the account satisfaction once the deal is closed, unless there are ongoing technical issues that require a standing call with the SE; also companies vary in terms of whether SEs even stay on with the customer post sale or if they get transitioned to a technical account manager or other post-sales engineer. Again every customer would also be difference since some require more technical hand holding than others

Related Posts

Referral alert! CGI

👋 Hello Fishbowl Family,
To view all open positions, visit CGI Careers: 
https://bit.ly/3xw9yIR
Interested candidates can DM or send a mail with updated cv: bikash.jena@cgi.com for referral.
You can also fill this form: https://lnkd.in/gPjB4aWW
Important :
1) Referral != Shortlisting/Interview
2) It takes time to refer, please be patient as I will go through all the referral requests.

All the best!

Post Photo
likeuplifting

The Bowl is oddly silent

like

If I have an offer on Networking Control plane domain and Dataplane domain which one should I chose for better career prospects?

Dataplane job -> 3 Lakhs higher paying than Control plane job offer.

@Cisco, @Juniper, @Arista Networks.

like

Would MBB firms ever pay for your MBA tuition if you got your MBA prior to joining? Like if you agreed to stay on for X number of years and they pay down your loans. Does that happen?

like

Hey fishes, I have offer from
virtusa 12.96fix+54var
Tsystem-11fix
Exp-2.6
Which one should I go for?

Has anyone noticed that you’re more depressed working fully remote? Having a quiet and non collaborative team is really making me think if I would prefer a hybrid position.

like

Hi Fishes,

What would be the perfect salary for Associate Director for Gartner-India? How much should I ask irrespective to my current salary?

like

Hello everyone, I just moved to Toronto and looking for a job preferably as Enterprise Risk Management Specialist/Analyst. Any help would be appreciated!! YEO - 4 years.

like

Omega Seamaster 300 or 300m? Which would be the better buy?

like

New midlevel associate at a big law firm and still ramping up. I’m having a lot of trouble tackling small or discrete tasks that are either administrative in nature or otherwise because I don’t have a full plate and something to focus on. I feel bad stopping in the middle of the day and doing something else (e.g. watching tv)since I’m already not billing many hours, but my brain feels all over the place and think that may be the only solution. Anyone have exp. with this or advice?

like

I know I’m an excellent designer and creative leader but I am having the worst time securing just an interview. I’m tired of being ghosted. What can I do?

like

It's that time...🦃

What's one thing you're super grateful for in your life or career at the moment?

Drop it below! 👇

like

What is the best place to get job offers ? I want to get more offers. Please suggest.

Anyone from PwC SDC. /AC?
Need referral for Data Scientist or Machine Learning roles.

like

Hi everyone!

Came to Vancouver pretty recently - are there any interesting networking events around?

Anything sales or consulting oriented would be amazing.

I’d love your recommendations 😊

like

Looking for in-house work, feeling depressed about the options in Chicago. Anyone have any leads or advice?

like

Any recommendations to avoid feeling sleep towards the end of the work day? 3-5 PM I start doing the famous head bob if you know what I mean 🤣

like
like

Hi, what kind of salary should I expect from London consultancies with 1 year experience as an Analyst at Accenture?

I’m working in analytics with some currently in Python and R, and some AWS exposure with the cloud fundamentals cert (which doesn’t mean much I know 😂) and would be looking for a similar data-focussed role.

If anyone knows of any open roles and would be happy to do a referral etc then please also let me know.

Thanks 😊

like

Additional Posts in Sales Engineers

📚 Resource Thread 📚
Use this thread to drop your favorite books, courses, podcasts, channels, and other resources you find valuable as a Sales Engineer!

like

Hey folks, I’m about a year into my new SE career and looking to continue to invest in professional skills. I’ve obviously been thrown into the fire learning the sales side of things, but what areas (technical skills, certs, books, etc.) you all would recommend I look to invest in? I’ve been looking at some beginner coding boot camps and scrum product owner certs, but interested in what you all have done to further advance your career

like

We are starting to build our SE team after a successful pilot with one person. Have you ever built a team from the ground up? How did you prove out the business case? What was most effective for building the case for more hires?

like

Why did you become a Sales Engineer?

I’ll start: Happenstance.

like

I’m a technical sales engineer in the building automation space. 2 years out of college. Anybody have any advice on the best way to get into the tech industry as a sales engineer? Appreciate any insights or advice

like

I'm a Presales Manager and I'd like to know what are your thoughts on implications of taking more quota numbers for my pool? Any advantages or disadvantages?

like

Got offer from Salesforce for the role: Sr Platform Solution Engineer with salary 160k(70/30). Is it a fair salary with 6yrs of consulting exp and SE as the first time(total 6yrs of exp)? Location FL.

like

Microsoft CE salary for dc area?

like

Hello, anyone who worked or who's working at Hashicorp. How is it for a Sales Engineer?

Has anyone moved from federal consulting to sales engineering? What was your experience in doing that?

like

Has anyone here transitioned to a software engineer from pre-sales? Verdict?

like

Looking for candidates for an Analytics Solution Engineer role at Salesforce. Ideal background: experience working with analytics technology (ie Tableau, Salesforce CRMA (Einstein), Qlik, Power BI), working with or in the government/military, and working in a customer facing role. Please reach out if you have interest or know someone who may be a good fit. Resumes welcome!

like

Anyone feel frustrated at times with the super aggressive sales personalities we deal with? My AE is always pushing on every ask no matter how minuscule it is. My vp is super anal about anything we do. I understand these guys pull in huge commissions and bonuses that’s why they are so motivated. However what I personally feel is they just nag us until we do the job according to their spec. Just venting……anyone else feel the same?

like

Hi sales engineers, I’m currently a cloud security engineer with a cybersecurity background. I am pretty recent graduate and am passionate about sales engineering but have struggled to get my foot in the door in this field. Seems like every job out there is like 5+ years experience. Any advice for how to get in this field with little experience?

Any advice or thoughts on the experience required to get hired at Salesforce as a Solution Engineer vs Sr Solution Engineer?

Yoe: 3
Experience type: Functional Consultant

like

Currently interviewing for a Core Solution Engineering role at Salesforce (level is still tbd). Anyone know the pay ranges between Sr., Lead, Master levels? I’d like to be prepared if/when I get an offer

like

What percentage of your total comp is in RSUs?

like

I've my own thoughts about the following topic but I want to hear what everyone has to say.

The question is: do you need to be a competent software engineer/developer in order to be a good solutions engineer/architect?

like

I’m interviewing for a Director of Solutions Engineering role at Salesforce. I was wondering what the OTE looks like for that role? Any help would be appreciated

like

Any Tableau SEs able to share some insights?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal