Culture question:

I’m new to Salesforce. My laptop hasn’t allowed me to log in or do any of my work for the last 2 days. I’ve logged a ticket with concierge, but I’m basically dead in the water until my ticket comes up and they troubleshoot.

Is the culture of Salesforce to patiently wait for it to be addressed or is escalation ok? I’ve worked for both types of companies in the past.

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Posting as :
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Call Techforce directly for help. Get a new laptop if needed. Ask your manager to loop in the right team. Techforce gets tons of tickets everyday and ofcourse the holidays season is approaching. Hope this helps.

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Do some volunteer days whilst you wait 😆

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