Delta flight delayed for mech. issue, then delayed at arrival gate for prior plane to depart causing a missed connection. Put up in a hotel and booked on next days flight, +12hr travel time. Cont

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It happens. Yes, you can ask for points.

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New flight delayed 1hr (at the moment) because we're over fueled and above landing weight. Worthy of requesting points compensation? If so- through who? I know it's not all Delta's fault, and I appreciate the value of my safety for fixing the mechanical errors... But I've had far below par customer service on this experience, which adds to the annoyance. Platinum status.

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Go to Delta.com and submit a complaint through some online form. It takes 3-4 weeks but they are quite generous with points.

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This happened to me in summer. Got 20k miles and $100 voucher.

Note I never asked for money/miles, but wrote a lengthy email about how throughout the process the failed to deliver the service I am used to.

It may have helped that I’m Diamond

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Agree, I just think the “I’m not mad, I’m disappointed” gets you further.

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TUNE IN: I am being FEATURED as one of ABC NEWS Heroes of 2020!
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TV Program: The Year 2020 hosted by Robin Roberts.
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Date: 12/29/2020
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Time: 9:00 pm EST

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