Delta frequent travelers: if your flight is delayed by 7 hours or cancelled, what are your rights as a passenger? Do you get a travel credit plus the same seat class on another flight? I purchased my mother a first class ticket since she’s never experienced it and now they’re saying her flight may be delayed or cancelled

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Full refund to form of payment, or work with them to get you on an alternative itinerary.

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Passenger rights don’t really exist in the USA so you won’t get any compensation for the delay. According to Delta’s Contract of Carriage:

“Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased… If acceptable to the passenger, Delta may provide transportation in a lower class of service, in which case the passenger may be entitled to a partial refund.”

So she will get to travel first class on a later flight or travel at a lower class on a sooner flight and might get a partial refund.

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No compensation. Alternative flight or refund.

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