Does anyone else notice a trend that carriers are no longer replacing field adjusters that leave? At Liberty Mutual at least, this seems to be happening now for homeowners claims adjusters. What do you think, is the industry pivoting to using IA's instead of inhouse field staff?

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We don't have the claims volume to justify the amount of adjusters we currently have in the Prop org. We should be happy they are reducing headcount via attrition and not laying people off.

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They haven't done them recently to be considered current strategy. Literally every role has been subject to layoffs at one point or another, or multiple times. And using IAs to some extent is always going to be part of strategy as we need to have overflow levers in place.

We’ve shed a lot of business the past couple years…A LOT! which in turn reduces the need for adjusters. When we’re growing in PIF once again they’ll probably hire more.

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Technology should be reducing the number of adjusters by allowing everyone to be more efficient and clients submitting photos rather than waiting for the adjuster.

Unfortunately, I see a lot of scamming that could be done. A false claim, with photos from some other home in another state with a "friend in the estimate business" writing and submitting an estimate. You still need a set of "company eyes" on the damage.

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