Does everyone have that one person on their team that regularly mutes the phone during client calls to talk mad shit? lol

likefunny
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You mean the one person that “doesn’t” do that?

likefunny

I personally never understood this when I was at an agency. I always tried to tell my team to speak as if your phone is unmuted 100% of the time. It doesn’t do the culture any good to encourage negative dialogue. The client relationship is everything, and I don’t trust a tiny red button that’s waaay to easy to malfunction.

likesmart

yes and yes

Been trying to reduce this; both among myself and others.... but damn sometimes they make it hard

like

It’s bad energy.

like

This is a horrible practice. It's breeds toxicity on a project and it's super disrespectful to the person on mute. Pack mentality bullshit. We're better than that! 🕊️

likeuplifting

Worked at an agency where a team called the client on speaker, got voicemail, thought they hung up and proceeded to leave a long message trash talking said client. Client heard the entire voicemail and fired the agency. Always hang up that phone twice.

like

Of course! Who doesn’t?

One day they will fuck it up and talk shit when unmuted though. 100% guaranteed.

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