For those of you with CSR, how has it been submitting claims for trip delay insurance? Currently stranded in Iceland in the middle of an awful storm and want to have an idea of how the experience is before I buy a bunch of stuff. The site shows what’s covered but if ppl have actual experience it might convince me to buy or not buy certain things

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Yea I have used it couple of times. As long as you can provide proof they will reimburse the full applicable amount. Make sure you have receipts for everything. Also would be better if you can get a letter or note form the airline about flight delay/cancellation at the airport instead of chasing them later

Thanks for the tip! Allegedly we are flying soon so might not need it but wind warnings all over so who knows

Fairly easy and expeditious as long as you have the right documentation and for eligible reason.

Claim to payment was 1 / 1.5 weeks for me

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