Has anyone else ever had clients who just seem to vanish? I'm relatively new to this and handling cases for one attorney in a larger firm. We've had a few clients in the past few weeks who haven't answered phone calls, emails, or even certified mail. It's not a huge number, but it feels like a lot when you're just starting to build client relationships. Especially since I’m still getting used to managing multiple clients. Anyone else have a similar experience, especially in PI or WC?

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Yes! One lady just disappeared mid case. We tried contacting her for over 200 days via all the methods you listed above and never heard anything. So we withdrew from the case. Two months later she calls in to ask why OC is sending her things directly now. I explain that we tried to contact her and that we withdrew and expected her to be surprised. Nah. She was like, I saw your calls/texts/emails/letter (and even signed for the hearing notice on our withdrawal) but said she just didn’t feel like answering. What?? I was shocked. OC ended up filing a motion to dismiss right before trial and she’d signed and agreed to just dismiss. Blows my mind! Why start a case and not see it through?!

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My firm does a lot of consumer law-lemon law mostly and we have a high vanishing rate. My theory is they call us when they’re angry because their car needed a repair again and then once the car is repaired and is fine they lose interest.

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You’re definitely not alone. I remember my first few cases where clients ghosted, and I took it personally. Turns out, it’s super common. Some clients don’t understand the importance of staying in touch, while others just disappear for reasons we’ll never know.

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Yup. All the time. The best is when they come back. During the pandemic I had a client call me wanting a status update on her case. We closed her case for lack of contact in 2014. Then she started yelled at me about it and wanting to know why this happened and how this happened. I said, “I’m sorry, but I wasn’t even working here in 2014 and never even met the people who worked on your case so I cannot comment on what transpired.” I had another client we lost contact with during the pandemic call me two weeks ago wanting the money for his case using the phone number we called and left voicemails on repeatedly. He never agreed to the settlement terms or signed the release, and no you cannot just turn around and decide to bother five years later when you need the money.

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Always, and the minute the case settles they'll be calling you daily complaining about how long it took you.

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