Have you ever been asked to perform some kind of assessment in interviewing for an Account Management role? I'm looking for inspiration to include something to better gauge applicants' soft skills.

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I have yes, and to be honest, I don’t feel like they’re very accurate bc the questions are very boxy they’re long and a little tedious,

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No - but I wish the other AMs on my team had. The more mature folks in the team have zero skills on the computer and have paid coworkers to complete their work 😑

I have introduced a simple excel test (like adding a filter, sorting column, conditional formatting) also simple tests on MS project and then soft skills/personnel skills giving mock situation eg angry customer complaint via email and what they would reply and then another about giving negative feedback to line reports .

You mean soft skills for communicating, critical thinking, problem solving etc? Do u use behavioral questions to help determine the way they think?

Give a scenario and ask how they would approach like scoping a project

That's a project manager. I'm talking account management.

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