Have you noticed 9 out of 10 customers who call don’t seem to have a specific reason for calling support...? It’s hard to find a solution when your only issue is that you want to keep the product but not pay for it.

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This is very important to be taught from training, it would help so much to have this knowledge from the beginning.

I wish my job gave us more tools for dealing with these given how common it is. The best we can really do is wait patiently while they yell.

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Additional Posts in Customer Support

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

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If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

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Is outbound customer support typically less stressful than inbound?

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Managers, how do you help your customer support team avoid burnout?

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For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Creative ways to respond to customer concerns without sounding scripted?

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I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

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Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

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Hi fishes, do you get paid by the hour or receive a salary?

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When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

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Anyone else feel like customers have been super irate lately?

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Hiring managers, what do you look for as you’re going through resumes?

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Do you feel working in customer support has made you a better customer?

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Any suggestions for how to find a fully remote customer support job?

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Are we boycotting companies that send us straight to help page when we have a problem ? We need Quality! Let's turn to better support channels.

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I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

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What are your tips for publicly responding to negative reviews?

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When you’re applying for customer service jobs, do you customize the resume objective for each?

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Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

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Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

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