Anyone else feel like customers have been super irate lately?

I fell madly in love with an old classmate and we're planning to move to North Carolina. What agencies have offices here? Praying for help finding a digital agency!

Publicis- I’m confused. Do you get paid for Gigs on Marcel? Or is it just to get experience?

Why do there seem to be so many comparison threads of achieving XX salary/net worth by age Y?, especially amongst younger people? Is this the fallout of social media and do you think it’s a generation-wide thing, or just contained to folks in “preftigious” circles?

Hiring for PM roles for a fashion eCommerce company. Send a message if interested.

How is kyndryl's appraisal ?
Usually are they giving to all employees or project wise and how much hike percentage min to max

TIA

Name the most ridiculous micro-managing by partners that you experience.

I’ll go first: MP told me that on initial emails, I am always to start with “Hello [name],” but after the initial email, I am not to address her by name again in the same thread. Initial greeting can only be “Hello [name] ” because just first name is too brisk and a “Hi [name]” is too informal. Had a 5 minute, in depth conversation as to why she prefers it this way…

Can we all agree to look up the difference between improve and improvise and use it appropriately?

Improvise is not a synonym for improve!

Trying to laterally move to another in house position. At my current company, Counsel is a Manager level position while Senior Counsel is a Director level and General Counsel is Senior Director. Would like to find if Counsel is a Director role at other companies.

When is bonus paid. If someone resigns and serve notice period in Dec, will they be getting bonus?

Is it true that this time of year is the worst time to apply/ try to get jobs? Looking to pivot out of a contract I got after being laid off in August by 2023.

What’s the fastest you have figured you are not gonna get the job during an in-person interview? Second question and I already started thinking about other open applications I have atm 😂

My company is looking for a new CFO (my would be boss) and I may have an opportunity to interview him/her. What questions should I ask ?

I was discussing my recent job search with some friends and we got into a small debate. I stand firm on not wasting my time applying for a job that doesn't post the salary with the job description, anyone else do this? I feel like anytime I have interviewed for a job that didn't post the salary, they end up lowballing me during the offer phase.

What is the most effective way to handle reputation management online? I've been hired by a company that doesn't have the best track record but they are rebranding themselves in a big way

Infosys offer 40lpa incl VP. Current company is retaining with 36lpa fixed. Will Infosys revise offer if I show revised compensation from current company. 12yoe/AEM Infosys Tata Consultancy Capgemini Wipro Cognizant IBM Accenture

Are you worried about how quickly AI support is growing?

Hey managers, how do you keep company culture alive when managing a remote team?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

Your most positive customer interaction?

Do you feel working in customer support has made you a better customer?

Will the customer support future be led by chatbots or will we still be necessary? lol

How do you prevent the negativity of your job from impacting your personal life?

Tell me a feel-good story from work that will restore my faith in humanity.

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Do you ever catch yourself overthinking a customer interaction for 15 minutes after a call?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

Creative ways to respond to customer concerns without sounding scripted?

I wonder how some businesses are STILL thriving with trash poor customer support! In 2022 *sighs*

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Is outbound customer support typically less stressful than inbound?