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Yes and no. I'm very understanding that so many things are out of their control. However, I find I get more frustrated now at folks who put no effort into doing the job.
Totally, in my case I have learned to be more understanding when I get a call at a busy time, I was usually rude to the customer agent.
I'm certainly more patient and I try to be more considerate of how overworked customer service agents tend to be.