Do you feel working in customer support has made you a better customer?

Hi Guys,
Tom is my interview with IBM first round.
Tech : java, spring boot ,microservices.
Yoe: 2
What kind of questions to expect.
Any help will be appreciated.
Thanks

Is it just me, or does Seattle not feel as "welcoming" for first-generation immigrants?

I'm graduating in a few weeks, is to weird to send a holiday gift like wine or a Christmas Card along with my resume? I haven't been hearing back from the companies i have been applying to and I'm looking to stand out.

Interviewing with PVH for a project coordinator role. I think I may be overqualified (3 year consultant but wants to exit to Fashion). Would love to know what the interview process entails, some salary insights, and overall satisfaction. Thanks!

Question! I just moved(transferred) to another team of my company and received new title, graphic & creative services. I was a senior graphic designer at the previous team. What do you think about my new title? I know that title is not a big thing but why I feel like my title is downgraded here… Good thing is my jobs here at my current team are what I really wanted to do. This is amazing. I love my new team and people here! Super healthy working environment! But just curious about the title.

Roche’s Finance Perspectives program? Post-MBA program in the EU, headquartered in Basel.

Anyone from RBS, tech stack Java API?

How is the onvoarding process at EY GDS

Got a first round interview with AlphaSight out in San Francisco. Any tips or advice?

Does anyone work for Eli Lilly? Had a few questions!

I’m completely new to Google cloud but I’m from CS background. I know programming, SQL, networking concepts, operating systems concepts etc. How long will it take me to prepare and pass GCP solutions architect certification? What’s your recommendation for preparing?

What are some good practices during the sales phase of a potential project to execute before the contract is signed? Seems obvious but would love some ideas on standard operating procedures that help with seamlessly handing over a signed contract to the account team. For example, speaking to the potential client explicitly about their role in staying on schedule, reviewing scope creep consequences, etc.

CRO companies as an exit? Yes or no?

Hi all, I was told that my business unit is Finance Risk and Control in JPMC. My profile is Java Fullstack developer. Can anyone help me about this unit ?

Anyone familiar with Accenture song (interactive) culture in APAC?

Objective opinions on Aaron Rodgers aka The badd man?

Did someone ever do an analysis on if any of the 100+ Mock NFL Drafts of Kiper and Mcshay are even 10% accurate?

I’ve been unsustainably swamped for months. Partner said they wanted to add an additional, more senior associate to the team on one massive case that went from “stayed” to “on fire” in the span of a month. I said that sounded awesome and the thought of someone else having to take on some responsibilities was such a relief… so why do I feel competitive and threatened now that the senior associate has actually been added? 🙄

Hi fishes,

I got an offer from Commonwealth Bank, could you guys let me know weather it is good for data science in terms of work culture and work from office

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Are you worried about how quickly AI support is growing?

Managers, how do you help your customer support team avoid burnout?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Tell me a feel-good story from work that will restore my faith in humanity.

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Is outbound customer support typically less stressful than inbound?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

How do you prevent the negativity of your job from impacting your personal life?

Hey managers, how do you keep company culture alive when managing a remote team?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Will the customer support future be led by chatbots or will we still be necessary? lol

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.