Do you feel working in customer support has made you a better customer?

Good teams/roles to target at Microsoft for a Strategy & Ops position?

Hi Folks! Need some help. Looking for a switch.

YOE = 7 years in research & consulting domain

Skills = Tableau, Alteryx, project/people management

What all places can I apply for a decent pay and WLB?

Does your firm see why you failed a clearance or trust?

Hi All,, Can I get any reference for Data Engineer?? I have 5+ yrs of Big data and spark exp.

Is the WLB in estate planning the best compared to any area of law? I’m currently in employment litigation and health law litigation and find myself gravitating to elder law/T&E? Is it possible to make this switch?

Anyone else feel like work/billable hours gets in their way of taking care of their life? Hate having to choose between working to keep up with billables and taking care of my life whether that's the gym or whatever else. Feel like I never have enough time for both.

LinkedIn Premium worth it while lateraling?

Hi . Anybody working in Luxoft ? Please refer me .. I have the JOB ID

Thoughts on inviting co-workers to your wedding? I joined a new team a year ago during the pandemic and haven’t met them in person - I’ve developed some cordial working relationships but not sure if I’d consider them wedding close! Any thoughts or advice?

Any company hiring for salesforce developer outside india for people based in india?
I am looking for canada and countries based in europe.
Also , it should be full time not any freelancing contractual jobs
Thanks in advance

Do you guys ever do message platforms / message maps? If so, how do you approach it? Is there a specific template you use?

Can anyone pls help me in RRP ??

Constantly thinking why I chose US to study and have worked here for several years. Visa is such an issue for long term career move. Might have choose Canada or Australia...

My contract is ending 12/31/22 and can’t be extended legally according to our CFO. Worked in various increasingly responsible roles at the same organization as a FT employee in IT for 17 years and then took a buyout and chilled doing side gigs for 18 months then came back as temporary contract staff for the last 3.8 years as Business Analyst and Technical Writer. Curious to know if I’m being unreasonable in expecting my next Senior BA role to pay in the $110-130k range in the DC Metro Area.

Going to Tulum for a bachelor party with 8 other guys in late April. Any suggestions??

Some companies really have to do better. How can you possibly put me on hold even before I speak to your customer support? Has anyone experienced this?

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

It’s 2022, I cannot understand a company/brand not having diverse customer support to deal with diverse clients/customers.🤦🏾‍♀️ The math isn’t mathing

Which technology is best for connecting with customers. a) Live Chat b) AI Chatbots c) Community forums d) Social Media Support

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

What's the best piece of advice someone has given you when it comes to working as a customer service rep?

"don't take it personally" is a big true, but some days it's hard not to do it

What's the best rate per hour I can expect by working as a junior customer support agent?

What are your go-to service phrases when you can’t offer a customer the solution they want?

What live chat service do you recommend that supports Android and iOS?

Hubspot found that 68% of consumers will pay more for better customer service. I’m definitely one of them. Do you feel the same?

Have you noticed 9 out of 10 customers who call don’t seem to have a specific reason for calling support...? It’s hard to find a solution when your only issue is that you want to keep the product but not pay for it.

I just had one of those days where all I did was listen to people whine for 8 hours. 😟 Anyone else?

Customer support joke: "Provide a photo or video proof that you did not receive the item." *inserts photos of the palm of my hands*

Worst customer support experience? Anyone wanna go first? We’ll be here a while *chuckles*

Are you worried about how quickly AI support is growing?

Is outbound customer support typically less stressful than inbound?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

How have the skills needed for working in customer support changed over the past decade?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.