Hello fishes,


Please do guide about
Salesforce support engineer job. Is it a good job type as of now I am having exp of 4 years as a backend developer. Will joining Salesforce as support engineer Destroy my career or there are opportunities to shift to development once we join.

Please do help guys.

Thanks.

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Posting as :
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Has anyone worked as support and then shift to development in @salesforce.

Hi OP, don’t think that working on Salesforce platform as a Support Engineer will have any negative impact on your career. Since you have already worked on development side this will only add more value to your profile. Working on support is definitely going to be more challenging as there will be SLA to meet while working on tickets, keeping the customer centric approach while dealing with end users/clients. It will make you more professional when you play such customer facing role. You would need to keep an excellent team work approach while playing this kind of role. Keep learning and enjoy your new role, don’t get demotivated listening to other’s opinion. When you work on finding the bug which is raised by the user think it more like finding the gaps like how Sherlock Holmes finds the gaps doing proper analysis, deducing and reaching the solution. Try to ask relevant questions to the development team when they provide handover to your team. I might sound like the manager who is trying to retain you but trust me I was in the same position as you 2 years back. Now I have been elevated to the role of BA. All the best!

helpfulfunny

I was in the same boat.
I didn't join Salesforce but it's offer really helped me to get even bigger counter offers 😅.

I joined Citi

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