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Start by reviewing the original scope and ask. Then share the actual hours spent and go through the deliverables for each round. Make sure to call out what was out of scope.
Make sure what you communicate has an appropriate level of professional polish because your postmortem is still a form of communication with the client.
What’s the post Mortem for? A shoot? Helps to know some background. I have had a few for varying reasons. It’s not fun but I have to say it can help ground things and make way for better opportunities
Oh boy yes I have had those. I’m not sure the circumstances but I would approach it as learnings and opportunities. Hear what clients or team have to say, and understand them. Approach the topics or their gripes constructively as areas to grow from and have a plan in place for the next go around. If it’s clients, I would first have a regroup with your internal team to discuss, and make sure you’re clearing the air and all have the same understanding before speaking with clients