How do you manage yourself with toxic clients? Recently joined a project and customer team is toxic and disrespectful. I feel anxiety almost every morning.

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Are there main business contacts/AE types who own the overarching relationship? They should speak about the challenges.

Nobody deserves to be treated with disrespect and indecency. Too often customers feel otherwise because they feel their status as a “customer” gives them that right. It does not.

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I was in the same position recently. He would straight up scream at myself and my team over video. Eventually we started all turning our cameras on, despite him keeping his off. This helped a lot actually. He seemed to have a bit more compassion when we weren’t just bubbles on a screen

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