How important is it to have an HR department at your firm? Just talked with a friend the other day that said that everything benefits/HR related is done by the person’s manager. To me that seems insane, especially if there are issues. I know that they can be inefficient but to not have one seems to be a recipe for disaster. What are your thoughts?

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HR is generally there to protect the company, not employees. It's definitely a little weird not to have anything at all, but I would say at most companies, managers do deal with most benefits / hr related things as the front line anyway.

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