How long do you spend "checking" in back when customers send you to look for something you know isn't back there?

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I'll spend at least 5 to 10 minutes. If I think I can get away with longer, I will. We don't keep extra stock in back. The back is were merch is processed and then it's immediately put out on the floor.

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We are told to check because it makes the customer feel like you are listening to them.

we work! and what .. ? so what.. ?

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