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How many spg points can I get for a repeated fire alarm going off at 1 in the morning? Should I complain to hotel staff directly or SPG customer service?

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Call spg platinum line and tell them that due to the fire alarm, you were unable to get a good nights rest and missed your first few meetings the next day. This caused you to lose potential business and slap a dollar amount on that biz impact. They will then typically offer 5k or so spg points for your troubles.

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Ask for 10k to hotel staff.

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^though - I made the manager come to my room to hear the level of disturbance.

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Just deal with it. Stop complaining about everything.

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Same thing happened to me at a Marriot a couple of months ago. 25k points.

Raging wedding party until 1 am... 10K spg points.

@DD1 That's not the point. More points = more vacations

10K points

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