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1). I am a professional who is charged with/gets paid for giving my professional opinion. Their own decisions affect their health outcomes. 2). I am not their parent, friend, or a wizard that will magically make their problem go away. 3). There are many aspects of medical care that I cannot control. 4). Assuming I am doing my job to the best of my abilities, then a bad review often occurs due to a perceived failure of one of the above. None of which is my problem.
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Have had this happen also. Document, document, document. I feel like we aren’t doctors anymore but just customer service agents. “Pt demanding antibiotic, discussed not medically necessary. Insisting on this despite my advice. Rx given” or something similar. If it won’t kill them. We can’t spend an hour with each patient convincing them we are right because Dr. Google said they need an antibiotic or they will write a bad review. With that said I do try to listen to their concerns. If they are on their 3rd visit…something is usually up. Give the damn antibiotics!
Everyone gets bad reviews, nobody is perfect and frankly patients are crazy. Do not beat yourself up and it will 10000% be fine.
I don’t worry about it at all. People understand that online reviews can be negative for a number of reasons including specious ones. If not , then the number turned off is usually not significant. Don’t worry about it. Just continue to provide excellent care.
I transitioned from private practice to hospital owned practice. In 2 years my organization has Sat me down for a meeting when there’s a longer bad review. I’m really disheartened by this. I’ve always had strong full practices with patients who enjoy. I only get a handful of reviews a month good and bad and see 250 patients a month. My organizations emphasis on my small number of bad reviews and honestly what patients are expecting these days is giving me serious cause to think about leaving clinical medicine, after 20 + years of practice. Anyone else out there experiencing this?