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Are you in a toxic environment?

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I always tried to be as human as possible, especially when I could, it was humanizing to say “I know it’s not what some folks expected, but trust me when I say that I feel and understand the emotions. Most team members are in exactly the same position”.
You’re never going to make everyone happy and I live with that. A lot of people know that I don’t make the call, I just deliver the news. And if they don’t - we have a hard conversation - but that’s HR.
As someone who also is probably only getting a 3.3% increase too, it’s all in the delivery. Either the tone, intonation or a slow blink while delivering that sentence about understanding them. It says, “me too” without actually saying it.
Now, this can also be used to smooth over a conversation with an employee even if you get more than a 3.3% raise - but it at least shows you care, you hear them, you empathize with their experience, and honestly.. most other people are probably seeing that amount as a raise.
I have a hard time with this because I feel something is better than nothing.