I have a friend who has been working as a CSR for 8 years but is looking to pivot into something new. What would be a good move for a CSR? Preferably something that requires minimal phone time with customers/clients.

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Posting as :
works at
You are currently posting as works at

Perhaps specializing into a new business area like mortgage or life insurance or auto insurance etc etc etc. Then see how to transition away from the customer support role and do core activities wherever you work at. It’s possible and many make that transition. For example, If what you currently do is a windows pc support you can branch into being a network engineer or data center support person that would need to go in physically to the server room for instance!

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Excellent idea thanks!!

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