I'm patient with our clients, who are mostly seniors. I explain things so they can understand. I go above and beyond. My CS surveys are always 95% or above. As of next month, our adherence stats below 90% will earn us a verbal, written, then final warning. I'm sure everyone knows call volume and good service comes at a cost. In my case, lower adherence due to longer/more calls. We have new team members who aren't even a month out of training but are also being held to this standard! Why is great not good enough? It's not enjoyable to do my job under that much pressure!

I bought a house in the suburbs of Chicago at the top of the market. I ended up moving out of state in 2017 and short-selling. I am now interviewing for a VP Accounting role with the mortgage company that got shafted by the short sale. If I get the job offer, can they/will they see this on my credit report? Can they pull the offer due to this? Should I tell them before we advance further?

What book has inspired you the most in life principles, or your career in finance?

How long does it takes for you to feel confident on what you are doing at FDD? Essentially I am not trying to stay at FDD forever but want to make sure that I learn all the necessary skills before I go.

Would it be practical to look for an apartment 10-15 kms away if the office location is Marathahalli?
Location of choice would be hebbal, thanisandra, avalahalli and other similar ones.
Would it make sense to reside in such locations and travel to work?
Would like to hear from folk who are/have done the above?

What are some of your must pack travel items? I'm traveling out of the country in October.

I have just immigrated to worth, Illinois from the Middle East. I have 6+ years of experience (proofed by a certificate) from Four Seasons Hotel Amman. Can anyone recommend a 5 stars hotel with front desk supervisor vacancy?

Hi all,
Need 11like for dm feature enable please help me

Has anyone bought a list of prospects that was actually legit? If yes, what company did you use?

Thoughts on Workday? Is it a hot product? Worth it to learn it?

What is the fastest way to sponsor a pup?

What time do we get salary? Ab tak aaya nahi. ICICI ka account diya hua hai

What are exit opportunities from big 4 ITDD??

Hi friends! I’m looking for resources to help me be successful in a “Functional Lead” role.

The role is in FinTech
I’m responsible for strategy, comms and key partnerships for a bank product. It reports through Customer Experience but touches product, Ops. marketing. It’s basically a Project Manager role but more nuanced.

Anyone out there in a role like this? Any books. videos or even best practices to share?

Extension of Marriott status!! Rejoice!

Hi Everyone,

Currently,Is there any opening in the Big4's ?

Can anyone refer me in any of the Big4's.

I am looking for a Job change and ready to join with in a month.

Massive liquidations 2 days ago, anybody saw that coming? Where to keep eye on this area when on-chain was all positive?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

Will the customer support future be led by chatbots or will we still be necessary? lol

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

When you’re applying for customer service jobs, do you customize the resume objective for each?

Is outbound customer support typically less stressful than inbound?

How have the skills needed for working in customer support changed over the past decade?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Any suggestions for how to find a fully remote customer support job?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Tell me a feel-good story from work that will restore my faith in humanity.

Managers, how do you help your customer support team avoid burnout?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?