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Voice your needs in a clear & measurable way, directly with them.
If nothing changes, call them out with specific examples. Give them a chance to rationalize why they’re MIA. Maybe they’re overworked with tasks you don’t even know exist. Maybe they’re going through some serious life shit.
If there’s still no change and you’re not being given a reason why they can’t or won’t support you, go over their head.
Can you utilize other resources for the time being? I’m assuming at this level you have direct reports - have them take things off your plate. As for you, don’t take on more than you can. If someone on the team asks you for something, let them know that you/the team are swamped and redirect them, or propose a distant deadline. Manage client expectations accordingly. But yea, if the issue persists and direct conversations don’t help, go over their head